Ruralwave Support

Is Your Internet Not Working?
Here Is More Information That May Help You.

​Outages & Planned Maintenance.

Tyrone

2024-03-17 10:00 AM We would like to sincerely apologize for any inconvenience caused by the internet connection issue you may have experienced recently. Our network team is currently working diligently to resolve this issue as quickly as possible. We appreciate your patience as we work to get everything back to normal. We will keep you updated on any progress and developments regarding the issue. Once again, we apologize for any inconvenience this may have caused and thank you for your understanding and continued support.

Which Type Of Internet Do You Have?

Ruralwave can provide high speed Internet services using a variety of available technologies including Fixed Wireless Access (FWA), Hybrid Fibre Cable (HFC), and Fibre To The Home (FTTH).

Fiber Optic Internet uses advanced light technology via strands of glass that transmit data at the speed of light. This allows data to be sent faster over greater distances. The data is sent from a network operations centre over a single fibre to a neighbourhood where it is split into multiple homes. Fibre has the advantage of high upload speeds over coaxial. Much like cable networks the split ratio varies but can normally end up with 16 to 20 homes sharing 1.5GB of data.

Wireless Internet uses radio waves to send and receive internet data instead of radio sounds or TV pictures. But, unlike radio and TV, it is typically used to send signals only over relatively short distances with low-power transmitters via towers to small dishes located at your home or property. The height of the receiver is important for the best signal and performance.

Cable Internet uses cable TV infrastructure to transmit data.  This type of connection is normally brought to your neighbourhood via fibre and then distributed the last 300 to 500 meters via coaxial cable.  Typically this will provide 900Mb to 2GB of shared bandwidth per node. Pricing for copper is now more expensive than fibre for new builds and normally leads providers to install optical fibre cable over traditional coaxial, and existing cable lines still provide excellent service.

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