Ruralwave Support

Is Your Internet Not Working?
Here Is More Information That May Help You.

​Outages & Planned Maintenance.

Udora, Leaskdale, Solina, Enniskillen etc.
FRIDAY JUNE 14, 2024: We regret to inform you that we are currently experiencing an outage in Udora, Leaskdale, Solina, Enniskillen and nearby area for Fiber and Wireless Internet subscribers due to natural calamity and hydro one outage. We understand the inconvenience this may cause and assure you that our team is working diligently to resolve the issue as quickly as possible. During this time, you may encounter difficulties accessing internet. We sincerely apologize for any disruption this may cause to your daily operations. Rest assured, we are committed to minimizing the impact and restoring full functionality as soon as possible. We will keep you informed of any updates regarding the progress made and the estimated time for full restoration.

Which Type Of Internet Do You Have?

Ruralwave can provide high speed Internet services using a variety of available technologies including Fixed Wireless Access (FWA), Hybrid Fibre Cable (HFC), and Fibre To The Home (FTTH).

Fiber Optic Internet uses advanced light technology via strands of glass that transmit data at the speed of light. This allows data to be sent faster over greater distances. The data is sent from a network operations centre over a single fibre to a neighbourhood where it is split into multiple homes. Fibre has the advantage of high upload speeds over coaxial. Much like cable networks the split ratio varies but can normally end up with 16 to 20 homes sharing 1.5GB of data.

Wireless Internet uses radio waves to send and receive internet data instead of radio sounds or TV pictures. But, unlike radio and TV, it is typically used to send signals only over relatively short distances with low-power transmitters via towers to small dishes located at your home or property. The height of the receiver is important for the best signal and performance.

Cable Internet uses cable TV infrastructure to transmit data.  This type of connection is normally brought to your neighbourhood via fibre and then distributed the last 300 to 500 meters via coaxial cable.  Typically this will provide 900Mb to 2GB of shared bandwidth per node. Pricing for copper is now more expensive than fibre for new builds and normally leads providers to install optical fibre cable over traditional coaxial, and existing cable lines still provide excellent service.

What is the difference between Fixed Wireless and Satellite Internet

How To Reboot Your Router

Why Your Intenet maybe Slow