Contact Ruralwave
Phone: 1-866-930-3846
Email:
- Report An Internet Outage: support@ruralwave.ca
- Report A Billing Issue: accounts@ruralwave.ca
- Sales: sales@ruralwave.ca
Support Hours:
24/7, 7 days a week
Closed Christmas Day
About Ruralwave
Ruralwave provides Internet, Phone and TV services throughout Kawartha Lakes, Durham Region and Simcoe County. For a list of all locations, see our Service Area page.
If this is your first time contacting us, please email support@ruralwave.ca to get the help you need for your issue or concern.
In the unlikely event that our Support Team is unable to resolve an issue or complaint to your satisfaction, they will escalate the complaint to the appropriate member of our Management Team.
Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
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