IGNITE TV TRIAL AND CONFIDENTIALITY AGREEMENT
Rogers Communications Canada Inc. (“Rogers”, “us”, “we”, “our”) is pleased to invite you to participate in
the employee business readiness test (“Trial”) for our new IPTV service, which is a linear television and
on-demand service for in-home and mobile use (the “IPTV Service”). For this Trial, the IPTV Service will
be bundled with a compatible Rogers internet service (the “Internet Service”) and compatible Rogers home
phone service (activation optional) (the “Home Phone Service”).
As a condition of participating in the Trial, you must agree to and comply with this Ignite TVTM Trial and
Confidentiality Agreement (“Agreement”), as well as the applicable Rogers Residential Service Agreement
provided to you, and the Rogers Terms of Service (including the no warranties, limitation of liability
rogers.com/terms. If you do not agree to these documents, your only remedy is to decline participation in
In this Agreement, the IPTV Service, the Internet Service and the Home Phone Service are referred to
collectively as the “Trial Services”. For clarify, the Trial Services are considered to be “Services” as defined
in, and for the purposes of, the Rogers Terms of Service. “You” and “your” means you and every person
who uses the Trial Services that you receive during the Trial Period.
1. Trial Acknowledgement
You acknowledge and agree that the purpose of the Trial is to test the operation, reliability and functionality
of the Trial Services, the Equipment (defined below) and related transactional and billing processes prior
to commercial launch. Therefore, you acknowledge and agree that the Trial Services you receive during
the Trial may be subject to disruptions and limitations, including, but not limited to: (a) planned or unplanned
network or power outages; and (b) unavailability of various aspects of the Trial Services, Equipment and
related transactional and billing processes.
2. Your Representations
You represent that: (a) you are over 18 years old; (b) neither you nor any member of your household is a
member of the media (except if you are employed by Rogers Communications Inc. or any of its affiliates);
and (c) neither you nor any member of your household is employed by or works for any of the following: (i)
Bell Canada, Telus, Bell Aliant, Primus Telecommunications, Vonage Canada, AOL Canada, Videotron
Ltd., Shaw Communications, Cogeco Cable, MTS Allstream, Teksavvy Solutions, Acanac, Cybersurf,
Beanfield, VMedia, Zazeen, Distributel or Netflix, Inc.; (ii) any other provider of television or internet access
services in Canada; or (iii) any affiliate of any of the foregoing.
3. Your Trial Confidentiality Obligations and Other Trial Responsibilities
a. You agree to keep confidential and not discuss with anyone (except approved Rogers
representatives) your participation in the Trial. You further agree to keep confidential and not
disclose to anyone (except approved Rogers representatives) any information about: (i) this
Agreement; (ii) your experience with the Trial Services, the Equipment or related transactional
or billing processes during the Term (defined below); and (iii) any communications from or to
us prior to or during the Term regarding the Trial Services, the Equipment, or the Trial. After
the end of the Term and only after the Trial Services have been launched commercially, you may
discuss the Trial Services as if you were experiencing it for the first time.
b. You agree that any written comments provided to us by you during the Term regarding the Trial Services
may be used by us for marketing and/or public relations purposes.
c. You agree to provide prompt feedback to us during the Term regarding the operation of the Trial
Services, including by completing surveys and activities during the Trial Period (defined below).
d. In order to participate in the Trial, you must:
i. live in the Rogers cable serviceable area in Ontario; and
ii. be an employee of Rogers Communications Inc. or one of its affiliates (and not on a leave of
absence or vacation of longer than 2 weeks during the Trial Period).
e. Subject to Section 4.c., you agree at the end of the Trial Period or upon termination of this Agreement
to return all Equipment belonging to Rogers as directed. If you do not return our Equipment, you will be
charged a replacement fee.
4. Term, and Continued Subscription to the Trial Services Following the Term
a. Subject to Section 14, your participation in the Trial will start and end on dates indicated by us to you
(the “Trial Period”). We will notify you of your Trial’s start date and end date in advance of those dates.
We may set or change the start date, end date and duration of the Trial Period at any time upon notice
to you. Please note that there is no guarantee that you will be selected to participate in the Trial.
b. Subject to Sections 14 and 15, the term of this Agreement (the “Term”) will start as of the date that you
enter into this Agreement and will continue through the end date of the Trial Period.
c. After the Trial Period, you will have the option to continue to subscribe to the Trial Services and keep
renting your Equipment at the then-current rates (which will be listed in your applicable Rogers
Residential Service Agreement, subject to any rate increases which you will be notified of in accordance
with the Rogers Terms of Service). You will continue to be subject to your applicable Rogers Residential
Alternatively, you may cancel your Trial account and return the Equipment. If we don’t hear from you,
we will cancel your Trial Services and you will be expected to return the Equipment in connection with
5. Complimentary Provision of the Services
a. In consideration for your participation in the Trial and your agreement to this Agreement, during the
Trial Period, we will provide you with complimentary use of the Trial Services (excluding certain aspects
listed below) by providing you a bill credit for the monthly fee for those Trial Services. Aspects of the
Trial Services that will not be complimentary and for which you will be responsible for include:
i. pay-per-view content and movies or other on-demand content available to rent for a fee through
the IPTV Service;
ii. additional a-la-carte channels or theme packs not included with your Trial IPTV Service package;
iii. any phone calls to numbers outside of Canada using the Home Phone Service;
iv. any data usage incurred during Out-of-Home or Mobile Use (both as defined in your applicable
Rogers Residential Service Agreement) of the IPTV Service; and
v. Any other pay-per-use services.
b. Professional installation of the Trial Services will be provided to you and a credit for installation of the
Trial Services will be applied to your bill.
6. Cancellation of Current Ruralwave or Rogers Services
a. In order to participate in the Trial, you will be required to cancel all of your Ruralwave or
Rogers cable TV, Rogers internet and Rogers home phone services you currently subscribe to
and fully migrate to the Trial Services. You will not be charged an early cancellation fee (“ECF”) if
you cancel all of your Ruralwave Services.
b. You acknowledge and agree that the content, functionality and PVR capabilities offered through
the IPTV Service may be different than what you currently receive through your current
Ruralwave/Rogers cable TV subscription and that in some cases, the IPTV Service will
offer fewer channels, reduced on demand content and less PVR capability during the
Trial than your current subscription. You also acknowledge and agree that when you
cancel your Ruralwave/Rogers Services, you will lose all of your existing PVR recordings.
c. You acknowledge and agree that certain features are not available with the Home Phone Service
offered with the Trial Services, including TV call display, distinctive ring, battery back-up, auto
connect, foreign exchanges and multiple lines. The Home Phone Service operates with the
internet modem that will be provided as part of the Trial, and there is no battery back-up. In the
event of a power or network outage/disconnection, you will not be able to make any voice calls,
including Emergency 9-1-1 calls with this service. Finally, you also acknowledge and agree
that when you cancel your current Ruralwave/Rogers home phone service (even if you port
your current number to the Home Phone Service), you will lose all of your voicemail messages.
d. You acknowledge and agree that when you cancel your Ruralwave/Rogers internet service,
you will not be able to retain your current Ruralwave customer email account(s) and
address(es) provided to you as part of your Ruralwave Services. Your Ruralwave email
account(s) and adderess(s) will be deactivated 90 days after your Ruralwave account has been
e. You acknowledge and agree that once you have cancelled your Ruralwave Services, those
services will no longer be available for you to re-subscribe to.
a. In order to participate in the Trial, you will be provided with the required Rogers internet modem, a
minimum of one IPTV set-top box and voice remote control, and any additional equipment relating to
the Trial Services at Rogers’ discretion (collectively, the “Equipment”). For clarity, the Equipment is
considered to be “Equipment” as defined in, and for the purposes of, the Rogers Terms of Service.
b. A limited number of additional IPTV set-top boxes and remote controls, subject to available quantities,
may be provided to you at no charge at Rogers’ discretion based on the number of television sets in
c. All Equipment shall remain the property of Rogers and at the end of the Trial Period you will be required
to return your Equipment to Rogers, unless you choose to continue to subscribe to the Trial Services,
in which case you may rent the Equipment at then-current rates.
8. Telephone Numbers
You acknowledge and agree that you will not port out any Home Phone Service number assigned to you
as part of the Trial to another service provider.
9. Contact Information during Trial
During the Trial Period, you are required to direct all technical and other inquiries about the Trial and the
Trial Services to us at the contact information provided to you.
10. Our Rights
a. We may interrupt your Trial Services, without notice or liability, in order to install, maintain, inspect, test,
repair, replace or remove our equipment, facilities or networks, or, as necessary, for other purposes.
b. From time to time, we may establish general practices and limits concerning use of the Services and
may make modifications or updates to the Services.
11. Multiple Users
You agree to cause all persons who use the Trial Services during the Term to observe and comply with the
terms and conditions of this Agreement. You further agree that you are solely responsible and liable for any
and all breaches of this Agreement, whether that breach is the result of the use of the Trial Services by you,
or by any other user of the Trial Services, whether or not authorized by you.
12. Security; Fraud Prevention
You agree not to share your account information or credentials to access the Trial Services with anyone
(except approved Rogers representatives). You must take steps to ensure others do not gain unauthorized
access to your Trial Services or related account through any means. You must immediately notify us if
your Trial Services are used in an unauthorized manner.
13. Confidentiality of Your Information and Privacy
our suppliers may monitor and collect data on your usage for purposes of evaluating and improving the
development of the Trial Services.
Either you or we may terminate this Agreement (and your participation in the Trial), at any time, without
cause or liability, by providing written notice to the other party.
You agree that this Agreement cannot be changed by you and that no oral representation of any sales
representative, dealer, agent, officer or employee of ours shall vary the terms and conditions of this
Agreement. Notwithstanding the change provisions in the Rogers Terms of Service, during the Trial Period,
we may change at any time, any charges, features, functionality, structure or any other aspects of the Trial
Services, as well as any term or provision of this Agreement, upon notice to you. If you do not accept such
change, your sole remedy is to terminate this Agreement and the Trial Services provided under this
Agreement, by providing us with advance written notice of termination pursuant to Section 14. If you do
not agree to any changes to this Agreement, you must immediately stop using the Trial Services.
If any portion of this Agreement is unenforceable, the remaining provisions continue in full force. Our failure
to enforce strict performance of any provision of this Agreement does not mean we have waived any
provision or right. Neither the course of conduct between us nor trade practice modifies any provision of
this Agreement. This Agreement enures to the benefit of and is binding on you and your heirs and your
legal representatives and on your and Roger’s respective successors and assigns. You may not assign or
transfer this Agreement without our prior consent. We may assign or transfer this Agreement or any of our
rights or obligations hereunder without your consent. You agree to receive this Agreement and other
material from us in electronic format. The provisions of Sections 3(a)-(b), 3(e), 4(c), and 16 shall survive
the termination or expiry of this Agreement.